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Dick White Referrals views complaints as an opportunity to learn and improve for the future, as well as a chance to address the concerns of the person(s) making the complaint.
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Dick White Referrals.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Written complaints should be sent to Clinical Director, Dick White Referrals at Station Farm, London Road, Six Mile Bottom, Newmarket, CB8 0UH or by e-mail to firstname.lastname@example.org
Complaints are reviewed annually to identify any trends that may indicate a need to take further action.