We want to make referral an affordable option for your clients

We recognise that the costs of referrals can be difficult to plan for so we offer direct insurance claims for most insurance companies (at no additional cost) subject to the conditions outlined in our payment policy. We require credit / debit card details as security in order to provide this service. For non-insured clients, clients insured with non-approved companies, or where no payment security is provided, payment is required in full at the time of discharge.

Dick White Referrals - How to refer

It's straight-forward

Telephone 01638 572012 where our staff will be happy to help you

Please have the owner's details to hand and you will be asked to which department you wish to refer the patient. We pride ourselves on trying to help our colleagues by seeing cases as soon as possible. This includes a high level of staffing out-of-hours and a large amount of dedication from Consultant Specialists in attending cases out-of-hours when a genuine emergency.

The hospital is staffed 24-hours per day by intern veterinary surgeons and qualified veterinary nurses and Residents and Consultants in each discipline are available, in addition to their normal working day, to attend emergencies out of hours as necessary. Understandably, the costs of Consultants attending cases out-of-hours, and of investigations being performed outside normal working ours is higher than when cases are referred inside normal working hours and this should be discussed with owners, prior to making an emergency appointment. On occasions it may be preferable that examinations are performed during normal hours at less cost.