Pet Owners

Testimonials

I first became aware of Dick White Referrals when one of my own pet dogs was referred with a splenic tumour back in 2006/07 - with no indication that I was anything to do with Dogs Trust. I received excellent, caring and professional service at that time from every member of staff that I encountered. Wanting the same level of care and expertise for the homeless dogs on site is the reason I always insist our vets refer to yourselves.

The practice is very good to Dogs Trust (especially Neurology) and your customer care is outstanding. We are also very appreciative of the generous discount offered to our charitable organisation!

Diane McLelland-Taylor, The Dogs Trust

Meg and I would like to thank you and your excellent staff for the valiant efforts made in extending the life of Delphi for another year.

I am writing to you in connection with your staff, I have got to say in the couple of months I have been coming to your animal hospital, all your staff from the tea lady receptionist, veterinary Surgeons in particular Victor and Giunio, are very polite and very helpful.

Giunio carried out a massive surgery on my dog Poppy very successful, and I cant tell you how grateful to him and his staff I am, I also at the time was in hospital my self as me and pops where involved in a very bad car crash, so it was a very worrying time for me and I was very distressed about the whole thing especially Pops.

I would also like to express my thanks to Helen your physiotherapist. In the couple of months of working with Pops I got quite involved with Helen her work and her professionalism is second to none, Pop's is a deaf dog and not very easy to work with, I felt Helen handled her extremely well and she totally understood her very well, without her bringing Poppy on from the operation I really don't think she would be here with us today. Helen's whole attitude to work is fantastic she is easy to liase with and very understand and also very kind.

I really felt I had to bring this to your attention everybody is very quick to complain about people, but from what I have seen you have got a fantastic team of people working for you and you should be very proud of them all.

Once again thank you and all your team especially Helen Giunio and Victor.

Mrs Suzie Law

Dear Mr White,

I am writing to express my admiration for your establishment.

A few days before Christmas we brought our Scottie "Greggy" to be examined as he was not responding properly to the medication prescribed by our vet. When we arrived it was apparent that we were in a unique friendly and caring environment, and he was put in the care of Rachel. From the very first she approached him with extreme gentleness and care quickly gaining his trust and explaining in simple terms to us what she was doing and what tests she would carry out.

Returning later to hear the results of these tests we learnt that Greggy was in fact very ill and needed immediate surgery to see if it was possible to help him: this she had already arranged. Sadly later that evening she phoned during the operation to tell us that Greggy couldn't be helped and we made the decision to let him go.

It was a traumatic day which she handled with great care and sensitivity so please pass on our thanks: she is a credit to your profession and we wish her every success. I feel certain that all your staff is of similar calibre and I thank you for establishing such a centre of excellence: these high standards helped a great deal when faced with the sad and unexpected situation we found ourselves in.

Yours truly,

Colin Haysom.

Jan 2012