Meet the Team

Our Veterinary Nurses, Technicians & PCAs

Working as a referral veterinary nurse means that you can specialise and experience the many services within our multidisciplinary referral centre.

At DWR we have a large team of Registered Veterinary Nurses (RVNs), Student Veterinary Nurses (SVNs), Patient Care Assistants (PCAs) and Technicians, all working together to provide the best care possible to our patients. A lot of the brilliant work that our team does goes on quietly behind the scenes, they might not be the first face that you see when you arrive on site but their hard work and skill set are essential to allow us to continue to provide world class veterinary care by supporting the Veterinary Surgeons, aiding them to complete their specialist work.

The roles and responsibilities across the team are varied and being a multidisciplinary referral centre most of our RVNs and PCAs have chosen to work in a dedicated disciplinary area, allowing them to develop the required skills to a high standard and learn in a department that they are particularly passionate about, such as Neurology, Internal Medicine or Theatre.

Key aspects of the roles; (These descriptions are not exhaustive but provide some insight)

RVNs: Look after all aspects of inpatient care including their basic needs and veterinary interventions, care of critically unwell patients, bandaging and wound care, monitoring of vital signs, advanced nursing procedures, monitoring of anaesthesia, supporting patients through diagnostic and surgical procedures. Did you know that RVNs are not vets in training but are professionals in their own right?

SVNs: Are enrolled in formal training to become an RVN, the training is thorough and takes approximately three years to complete, combining a mixture of theoretical and practical skills, with written, oral and practical exams and written assignments. Most of our SVNs attend Dick White Academy once a week on day release and rotate around all of the different departments within the hospital to expand their practical knowledge and skills. Interestingly most of our SVNs started working at DWR as PCAs before embarking on the next step of their career

PCAs/Technicians: Provide daily care for all patients at DWR to meet their basic needs, providing one-to-one attention and care to patients as required and enriching their stay at DWR. Supporting patients during veterinary procedures and assisting the vets and nurses with tasks. Housekeeping of clinical areas, maintaining equipment and ensuring that infection control protocols are adhered to.

Our Night Nursing Team

At DWR our night shift times tend to run from 6.30pm until 6.30am. An example of a full-time shift pattern of 37.5 hours a week could be 4 shifts in every 9-day period, meaning 5 days off in a row. We are very flexible to suits an individual’s needs.

The night team consists of our nursing team, our PCA (Patient Care Assistant) team and our team of rotating Interns (vets – training to be specialists).

On any given night we will generally have 8/9 nurses, 7 PCA’s and a rotating intern looking after our inpatients (Our ICU (Intensive Care Unit) is staffed by its own Intern who stays and works alongside the nurses until midnight (or longer should there be a case requiring mechanical ventilation or post cardiac surgery).

At DWR we pride ourselves on the high level of care that we provide our patients not ending when everybody goes home but continuing 24/7 for the duration of the patients stay with us. As night nurses, their job is solely ward based with shifts spent entirely caring for the patients spending the night with us.

Our wards are divided by service, meaning we have a Surgical ward, a Medical ward, a Neurology ward, an Ophthalmology ward, a cat ward and our ICU. Each nurse is assigned a ward for their block of shifts which really allows them to get to know the patients they are caring for and monitor changes in their condition from day to day.

Why nights? Why do we choose to come to work when everybody else is going home and winding down for the day?

Gone are the days when nights were worked as part of a rotating shift pattern and the least favourite of them all. The night shift is a viable alternative to a full-time day job, offering exactly the same benefits as to those working a conventional day shift as well as a competitive full-time salary.

Lisa Lungley Cert VNECC RVN, our Deputy Night Nurse Manager, has been part of the night team for 12 years when she returned to work after having her second child. She works a full-time shift pattern of 37.5 hours a week which works out to be 4 shifts in every 9-day period, meaning 5 days off in a row.

Lisa said “Before I started here at DWR back in 2010 I had not long had my second child and found myself having to work reduced hours to fit in with childcare. Obviously due to this I was earning a much-reduced salary and juggling childcare meant that time spent together as a family was something we rarely got to do. Becoming part of the night team allowed me to return to work full-time, earn a full-time wage and due to the shifts being condensed into less days it meant that I got longer periods of time to spend off with my family. It was a win win situation. Obviously working nights takes some adjusting to, but for me the benefits by far make it worthwhile. I can’t see myself ever going back to a conventional day working pattern!”

“Working 12 hour shifts enables us to work full-time hours but in a much more condensed time frame. In every 9-day period I will get 5 days off enabling me to spend plenty of time doing the things I enjoy outside of work. Between my shifts I always find it a bit of a rush fitting in dog walking, horse chores, feeding the children and making sure homework is done. I am the proud (crazy) owner of 3 dogs, 2 horses and various other animals and 2 ever growing, demanding teenagers.  I am very lucky to have a very supportive husband who keeps things ticking along at home whilst I am working but in the shorter daylight hours of the winter, I do have to take the time to make sure I am getting enough sleep between shifts.”

Lisa continued “One thing we often hear, particularly when interviewing for new colleagues is 'I’m not sure whether I can make the switch from working days to working nights' The truth of the matter is, none of us know until we try. All of us night workers were once going through the process of seeing if nights worked for us. The one big thing I will say is to give yourself time to adjust. It takes time to train your body to be awake, alert and working to a high standard when all it really wants to do is crawl into bed at the end of the day. It’s really important to be kind to yourself and listen to your body during this process. During a block of shifts you really need to prioritise sleeping and eating well to allow yourself to recover before returning to work the next night. You can then reap the benefits when you reach the end of your block for those well-earned days off.”

Lisa finished by saying “I believe that working in the way we do, with ample time off between each block of shifts, allows us to build and maintain our resilience by giving us time away from work on a regular basis to rest and recover, ensuring we return for our next block feeling fresh and rested and ready to take on the next challenge. Referral veterinary nursing has huge highs but also a number of lows with the sick pets we care for. There are the patients who we may only look after for one night and the ones who stay with us for many weeks, but I take great pride in the fact that whilst those animals are under my care that they feel as safe, loved and cared for as they would cuddled up with their owners at home.”