Dick White Referrals


  • Can I be referred to DWR if I am insured with a company with a Referral Vet Network? plus

    Some insurance companies, including Argos, Homebase, John Lewis, Marks & Spencers, More Than and Tesco operate a Referral Vet Network, directing their policy holders to specific referral practices.

    DWR does not participate in schemes of this nature as we strongly believe that the choice of referral practice should be left entirely in the hands of the first opinion vets and their clients, based on clinical priorities.

    On occasions, companies operating such schemes will impose a penalty charge for referrals to practices outside their own network. In this event, DWR will reimburse the charge.

  • What happens if my pet does not have medical insurance? plus

    We will ask you to settle your account with us in full following your consultation or, in the case of hospitalisation, on collection of your pet. Cash, debit and most major credit cards are accepted; unfortunately, we cannot accept payment by cheque or American Express card.

    Depending on the clients’ financial circumstances, finance agreements may be available. We work regularly with Carefree Credit who, following a credit check, may offer a range of options to spread the cost of your pet’s treatment.

    For further information regarding this service, please contact a member of our Finance Team.

  • Can DWR claim my pet’s fees directly from my insurance company? plus

    Depending upon your insurance company, we may be able to arrange direct payment of insurance claims.
    In order for us to be able to do this, you should bring the following with you:

    • A completed claim form
    • A valid certificate of insurance detailing the level of cover and any excess for which you are liable
    • A credit or debit card to pay any shortfall

    If you would like us to make arrangements for direct claims, you should inform us at the time of the initial consultation. It may not be possible to arrange this once investigations or treatment have begun.

    If you require pre-authorisation, this can be arranged at your request. Please call our Finance Team in advance of your appointment.

  • What happens if my pet has medical insurance? plus

    There are many pet insurance providers and the cover that they offer varies considerably. It is your responsibility to check with your insurance company that your pet is covered for the treatment provided. . If you are in any doubt about any aspects please contact your insurers for clarification Please note that you will be responsible for any shortfall in the insurance payment. Settlement of an insurance claim is often delayed if your own vet has not submitted their claim for your pet’s illness. Please ensure that this is submitted as soon as possible. It is also helpful for us to be aware of the amount that has already been spent so that we can advise you of any potential shortfall in your insurance cover.

    If you require  pre-authorisation, this can be arranged at your request. Please contact a member of our FinanceTeam in advance of your appointment.

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