Dick White Referrals

Your Appointment

  • How will I know how my pet is progressing in hospital? Can I visit my pet? plus

    If your pet is staying with us for more than 24 hours we will try to contact you twice daily to update you with their condition and progress. There will be a team of nursing, intern and Specialist staff looking after your pet and any member of this team may update you. When animals are likely to be hospitalised for a few days or more, we welcome visits by owners and these should be arranged in advance with the clinical staff. We do not have set visiting times but we try to organize visits at times that will be least disruptive to the clinical activities in the hospital.

  • Can I leave any of my pet’s belongings? plus

    If your pet is staying with us please do not leave any collars, leads etc. Please note, to comply with our hygiene policy, we cannot accept toys, bedding or other personal items into the hospital.

  • What do I need to do when I arrive at DWR? plus

    You should check-in with our Client Care Team and you will be asked to complete a registration form so that we can confirm the accuracy of our records. Your consultant will meet you in the Reception area. Although we try to see clients at the appointed time, the nature of our practice is that we often receive emergency admissions. If you are kept waiting, we apologise but hope you will understand that emergencies must take priority. We have supplied a coffee machine and reading materials in the waiting area.

  • What do I need to do before my appointment at DWR? plus

    Please ensure that your vet has sent us a letter outlining your pet’s condition together with x-rays or other results. It is possible that your pet may require diagnostic investigations and treatment. If you have a morning appointment, these tests may begin on the day of admission and so it is advisable not to give any food after the previous midnight; water should NOT be withheld. If your pet is receiving any medications, or is on a prescription diet, please mention this at the time of the consultation, and if possible, please bring several days’ supply with you in case hospitalisation is necessary.

    If your pet is insured, please see FAQs on insurance.

  • What is a veterinary Specialist? plus

    Veterinarians can choose to pursue a career as a general practitioner, providing a first opinion service and developing a great breadth of knowledge of many different conditions. As they gain experience, they can also progress to become Advanced Practitioners.Alternatively, they may choose to specialise in a particular discipline. This requires a qualified vet to undergo substantial further training and to pass exams to prove that they have the required level of knowledge and experience in their chosen field. Only those that have been through this process can call themselves Specialists and they need to be re-accredited regularly in order to continue using the title. Not all practices offering referral services have the availability of Specialists.

  • Why have I been referred to DWR? plus

    If your primary care veterinarian has referred you to DWR, it is because he or she considers that your pet’s diagnosis and/or treatment requires an enhanced level of expertise or equipment. DWR is one of the leading Specialist veterinary centres in Europe offering a multi-disciplinary approach to each case.

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