Dick White Referrals


Client Care Team Associate

Job Title:             Client Care Team Associate

Date Created:    November 2019

Reports to:          Client Care Team Supervisor 

Job Summary:

Due to continued growth, an exciting opportunity has arisen for a passionate and enthusiastic customer service professional to join our vibrant Client Care Team.

This role will include the following:

  • Meet and greet clients and visitors
  • Answer, filter and transfer telephone calls
  • Prepare files
  • Use PA and pager systems
  • Schedule appointments
  • Process discharges
  • Take and record payments
  • Collect medication and send to clients
  • Send veterinary reports to referring practices
  • Maintain and update records
  • Manage email InBox
  • Deal with emergency admissions
  • Maintain Reception facilities

This is a full time position (40-hours/week) working 8 hour shift patterns Wednesday to Sunday

Successful Candidate:

Members of the Client Care Team are the face and voice of DWR.  They are the first people to whom our referring vets speak and they are the welcoming faces for our clients. They must be a professional, confident and sensitive communicator, with a calm and positive nature and able to deal with a busy, fast-paced workplace. They need to be comfortable discussing financial matters with clients, able to offer emotional support in sensitive situations and communicate with many different people in a variety of scenarios.

The post requires:

  • Attention to detail
  • Empathy and compassion
  • Excellent communication and organisational skills
  • Enthusiasm and commitment
  • A passion for helping people and their pets
  • The ability to work on own initiative and be a team player
  • IT competency and the ability to learn new systems
  • English and maths to GCSE standard

In return, we offer a professional and supportive environment and daily opportunities to learn and develop your skills!


As you would expect from the UK’s largest private veterinary referral centre we offer an inspiring and friendly working environment together with career development opportunities, an excellent package and benefits that include:

  • Basic salary £18,250 to £22,800 (plus paid overtime)
  • Dedicated CPD allowance
  • Pension
  • Generous leave allowance
  • Annual bonus scheme
  • Access to private medical cover
  • Personal health insurance
  • Life assurance
  • Childcare vouchers
  • Cycle to work scheme

If you share our passion for delivering excellence, trust and care then we would love to hear from you.

To apply, please send your CV and a covering letter outlining your suitability for the role to vacancies@dwr.co.uk

Finance Administrator

Job Title:             Finance Administrator

Date Created:     October 2019

Reports to:         Accounts Manager

We are currently seeking a full time experienced Financial Administrator to join our finance team and to provide support to the Finance Manager.  Key duties to include but are not limited to:

  • Purchase ledger
    • Supervise and assist with input data, reconciliation of statements and preparation of supplier payments via Lloydslink online
    • Check supplier credit accounts and deal with missing data
    • Maintain and be responsible for complete ledger process
  • Sales ledger
    • Supervise and assist with input data extracted from management system
    • Supervise and assist with logging off sales receipts from Daily Cash book and bank statements
    • Record client receipts and deal with anomalies
  • Bank reconciliation statements to meet reporting deadlines
  • General accounting to Trial Balance
  • Understanding of journals, accruals and prepayments
  • Periodic reconciliation of control accounts
  • Maintaining well organised records and files
  • Assisting with annual audits, providing information
  • Experience in processing of VAT Returns (Digital submissions)
  • Assist with the production of periodic sales and revenue reports for group managers



  • Manage periodic payroll processes and data submission to outsourced company, maintain inhouse payroll data system.
  • Deal with queries and adjustment
  • Raise absence reports
  • Maintain colleague expense records and raise payments with payroll
  • Have an understanding of and experience in processing of Auto Enrolment Pension submissions


The ideal candidate would:

  • preferably be AAT qualified or part qualified (to min Level 3) but relevant experience considered
  • possess a strong working knowledge of Sage Line 50 and intermediate Excel skills for reporting
  • have a strong working knowledge of Payroll processes
  • have high ethical standards and show great attention to detail
  • have a proactive attitude towards the work and an ability to work as part of a small team assisting others where necessary but also able to work independently to meet strict deadlines.
  • have previous experience working in a small/middle sized company dealing with all aspects of financial administration


Salary dependent on qualifications and experience

To apply please forward CV with covering letter to: Sharon Leppard:  sl2@dwr.co.uk

Application form

If you have found a job role that suits you please contact us by email or fill in the form on this page, attaching your CV, or emailing vacancies@dwr.co.uk

Job Role

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