Pet Owners


Frequently Asked Questions

Can I be referred to DWR if I am insured with a company with a Referral Vet Network (RVN)?

Some insurance companies, including Argos, Homebase, John Lewis, Marks & Spencers, More Than and Tesco operate a Referral Vet Network, directing their policy holders to specific referral practices.

We don’t participate in schemes of this nature as we strongly believe that the choice of referral centre should be left entirely in the hands of your local vet and you, based on clinical priorities.

On occasions, companies operating such schemes will impose a penalty charge for referrals to practices outside their own network. In this event, DWR will reimburse the charge.

Who own’s my pet’s records?

Case records and similar documents are the property of, and retained by Dick White Referrals. Copies, with a summary of the clinical history can be passed to another veterinary surgeon on request. It may be necessary during the course of investigations to take radiographs or scans. Ownership of these images remains with Dick White Referrals.