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Veterinary Nurses, Patient Care Assistants and Technicians

DWR offers outstanding levels of clinical care in state-of-the-art facilities and has nursing teams who dedicated, highly trained and proud of the care they give to our patients.

Veterinary Nurses, Technicians and PCAs

At DWR we have a large team of Registered Veterinary Nurses (RVNs), Student Veterinary Nurses (SVNs), Patient Care Assistants (PCAs) and Technicians, all working together to provide the best care possible to our patients.

The roles and responsibilities across the team are varied and being a multidisciplinary hospital most of our RVNs and PCAs work across all disciplines but some are specialised and have chosen to work in a dedicated disciplinary area, allowing them to develop the required skills to a high standard and learn in a department that they are particularly passionate about, such as Neurology, Internal Medicine or Theatre. To learn more about each service please click here.

A lot of the brilliant work that our nursing team does goes on quietly behind the scenes, they might not be the first face clients see when they arrive on site but their hard work and skill set are essential to allow us to continue to provide world class veterinary care by supporting the veterinary surgeons, aiding them to complete their specialist work.

Key aspects of the roles; (These descriptions are not exhaustive but provide some insight)

RVNs: Look after all aspects of inpatient care including their basic needs and veterinary interventions, care of critically unwell patients, bandaging and wound care, monitoring of vital signs, advanced nursing procedures, monitoring of anaesthesia, supporting patients through diagnostic and surgical procedures. Did you know that RVNs are not vets in training but are professionals in their own right?

SVNs: Are enrolled in formal training to become an RVN, the training is thorough and takes approximately three years to complete, combining a mixture of theoretical and practical skills, with written, oral and practical exams and written assignments. Interestingly most of our SVNs started working at DWR as PCAs before embarking on the next step of their career.

PCAs/Technicians: Provide daily care for all patients at DWR to meet their basic needs, providing one-to-one attention and care to patients as required and enriching their stay at DWR. Supporting patients during veterinary procedures and assisting the vets and nurses with tasks. Housekeeping of clinical areas, maintaining equipment and ensuring that infection control protocols are adhered to.

Career progression

We are committed to the career progression and continuing development and all of our nurses and nursing assistants. We hold many CPD events as well as webinars and the opportunity to have tours of our hospital and shadowing experiences with our referral nurses.

To enquire about shadowing please visit this page.

Our Night Nursing team


At DWR our day care continues at night, so nurses get the experience of a varied caseload rotating through wards and developing their skills on a night shift in a very close-knit team.

Working as a night nurse offers further benefits in terms of flexibility and a work-life balance such as caring for children, and with longer periods off between shifts it gives you the chance to study or have leisure time in the day. Not having to go part-time to fit in childcare for example also ensures you get a full-time generous salary.

Details of our Night Nursing team

At DWR our night shift times tend to run from 6.30pm until 6.30am. An example of a full-time shift pattern of 37.5 hours a week could be 4 shifts in every 9-day period, meaning 5 days off in a row. We are very flexible to suits an individual’s needs.

The night team consists of our nursing team, our PCA team and our team of rotating Interns (vets – training to be specialists).

On any given night we will generally have 8/9 nurses, 7 PCA’s and a rotating intern looking after our inpatients (Our ICU (Intensive Care Unit) is staffed by its own Intern who stays and works alongside the nurses until midnight (or longer should there be a case requiring mechanical ventilation or post cardiac surgery).

At DWR we pride ourselves on the high level of care that we provide our patients not ending when everybody goes home but continuing 24/7 for the duration of the patients stay with us. As night nurses, their job is solely ward based with shifts spent entirely caring for the patients spending the night with us.

Our wards are divided by service, meaning we have a Surgical ward, a Medical ward, a Neurology ward, an Ophthalmology ward, a cat ward and our ICU. Each nurse is assigned a ward for their block of shifts which really allows them to get to know the patients they are caring for and monitor changes in their condition from day to day.

Why nights? Why do we choose to come to work when everybody else is going home and winding down for the day?

Gone are the days when nights were worked as part of a rotating shift pattern and the least favourite of them all. The night shift is a viable alternative to a full-time day job, offering exactly the same benefits as to those working a conventional day shift as well as a competitive full-time salary.

Lisa Lungley Cert VNECC RVN, our Deputy Night Nurse Manager, has been part of the night team for over 10 years when she returned to work after having her second child. She works a full-time shift pattern of 37.5 hours a week which works out to be 4 shifts in every 9-day period, meaning 5 days off in a row.

Lisa said “Before I started here at DWR back in 2010 I had not long had my second child and found myself having to work reduced hours to fit in with childcare. Obviously due to this I was earning a much-reduced salary and juggling childcare meant that time spent together as a family was something we rarely got to do. Becoming part of the night team allowed me to return to work full-time, earn a full-time wage and due to the shifts being condensed into less days it meant that I got longer periods of time to spend off with my family. It was a win win situation. Obviously working nights takes some adjusting to, but for me the benefits by far make it worthwhile. I can’t see myself ever going back to a conventional day working pattern!”

“Working 12 hour shifts enables us to work full-time hours but in a much more condensed time frame. In every 9-day period I will get 5 days off enabling me to spend plenty of time doing the things I enjoy outside of work. Between my shifts I always find it a bit of a rush fitting in dog walking, horse chores, feeding the children and making sure homework is done. I am the proud (crazy) owner of 3 dogs, 2 horses and various other animals and 2 ever growing, demanding teenagers.  I am very lucky to have a very supportive husband who keeps things ticking along at home whilst I am working but in the shorter daylight hours of the winter, I do have to take the time to make sure I am getting enough sleep between shifts.”

Lisa continued “One thing we often hear, particularly when interviewing for new colleagues is 'I’m not sure whether I can make the switch from working days to working nights' The truth of the matter is, none of us know until we try. All of us night workers were once going through the process of seeing if nights worked for us. The one big thing I will say is to give yourself time to adjust. It takes time to train your body to be awake, alert and working to a high standard when all it really wants to do is crawl into bed at the end of the day. It’s really important to be kind to yourself and listen to your body during this process. During a block of shifts you really need to prioritise sleeping and eating well to allow yourself to recover before returning to work the next night. You can then reap the benefits when you reach the end of your block for those well-earned days off.”

Lisa finished by saying “I believe that working in the way we do, with ample time off between each block of shifts, allows us to build and maintain our resilience by giving us time away from work on a regular basis to rest and recover, ensuring we return for our next block feeling fresh and rested and ready to take on the next challenge. Referral veterinary nursing has huge highs but also a number of lows with the sick pets we care for. There are the patients who we may only look after for one night and the ones who stay with us for many weeks, but I take great pride in the fact that whilst those animals are under my care that they feel as safe, loved and cared for as they would cuddled up with their owners at home.”

Critical care nursing at night

In 2022 DWR launched its open-heart surgery program, providing surgical options for patients meeting set criteria for the treatment of, mainly mitral valve repair, but a few other conditions too. DWR is one of only a few centres worldwide which offers this treatment, making it an extremely specialist area. The surgeries are performed during the day by our talented heart surgery team, then the post-operative period overnight is where our highly skilled team of night Registered Veterinary Nurses (RVN’s) come into play, taking over from the day team in the care of these very vulnerable patients until the next morning.

Only a handful of our nurses are trained to deal with these patients making them invaluable in the patient’s recovery. This includes maintaining their chest drains and central lines, monitoring their vitals to ensure any issues are picked up immediately and regular sampling of their blood and urine The first 24 hours post-surgery is an extremely crucial and labour-intensive time and requires constant one-to-one care. It is imperative that the nurses caring for these patients know the ins and outs of their patient’s condition so that any changes can be picked up as they happen.

Providing constant first-class care to these patients wouldn’t be possible without our team of dedicated night staff. Supported by one of our Emergency & Critical Care (ECC) vet Residents, the night team take over the care of the patient from 6.30pm and stay by their side until 6.30am. By having only one patient in this initial post operative period at a time means that the staff can give them their undivided attention and feedback any issues immediately.

Donna Mason, one of our night RVN’s trained in caring for these patients says, “Since joining the night team 7 years ago, I have developed a keen interest in critical care nursing, particularly on a one-to-one basis. This is why I especially enjoy nursing patients who have undergone cardio- pulmonary bypass surgery. These patients require constant monitoring as their condition can change rapidly with little notice. As these parameters can change quickly, we monitor them closely. This allows us to pick up on any changes and act accordingly.”

Spending the entire 12 hours with one patient means that the nurses get to know them and what small changes can mean. Be it, the dog may be unsettled because they are uncomfortable and need their position changing, to the lights being too bright, to additional pain medication. Knowing what these patients need and want, goes a long way to ensuring their recovery goes smoothly and as stress free as is possible when they are away from home. Having one-to-one nursing also provides some stability to the patients. Particularly those who may be anxious away from their owners and familiar surroundings.

Donna continued “I love nursing these patients as I can see the small improvements made over the 12 hours of my shift. I find myself becoming a little more attached to the patient’s I have nursed as I am with them constantly for the first night of their post-operative care. No patient is ever the same, with each having their own nursing requirements on recovery. This makes each patient challenging but rewarding. It is especially lovely to see the patients who have needed more intense nursing make improvements over the following days. One of the best parts is coming back for my next shift to see them fully awake and going for short walks outside, but more so, seeing more of their individual personality.”

As our heart surgery program grows, we endeavour to train more of our night team in the intensive care of these patients, but in the meantime, we say a big thank you to those select few who have undertaken the training involved and dedicated themselves to this area. Spending a full 12-hour night shift in one small space monitoring one patient is no easy task but these nurses have taken on and risen to the challenge making the recovery time of our patients that little bit easier.

Donna Mason caring for one of our open-heart surgery patients.