Veterinary Professional

Emergency and Critical Care

Visit our Emergency and Critical Care service.

For any emergency please call 01638 572012 and your case will be prioritised.


We have an extensive ICU and Emergency Room for our Specialist-led ECC team.

Our Emergency Receiving Service offers a seamless level of service and care for your emergency cases.

Referring vets come directly to our ECC clinicians to briefly discuss a case as they accept your emergency.

This service runs from 8.30am to 10.00pm 7 days a week but we take emergencies 24/7.

For any emergency please call 01638 572012 and your case will be prioritised.

Our Emergency and Critical Care Service is run by American, European and/or RCVS Recognised Specialists in Emergency and Critical Care. They also benefit from a team of dedicated specialist veterinary nurses.

Our team is growing rapidly and, within a dedicated Intensive Care Unit, provides an advanced level of care to critically ill patients, saving the lives of pets that would otherwise not have responded to conventional treatments.

The service works closely with all the other specialties in the hospital to provide a multi-disciplinary approach to complex cases, enabling the best possible care.

Advanced therapeutic procedures including mechanical ventilation, tailored transfusion medicine, critical care nutrition (including parenteral nutrition), advanced cardiovascular monitoring and support are all available.

The service also benefits from several high flow nasal oxygen therapy units. This is an emerging technique that can offer life-saving support to patients with severe respiratory disease that are not responding to conventional oxygen therapy and, in selected cases, may be an alternative to mechanical ventilation.

A selection of extracorporeal therapies, including dialysis for acute renal cases, plasmapheresis to treat a range of immune-mediated diseases, haemoperfusion to treat intoxications and ultrafiltration to manage patients with severe refractory congestive heart failure will also be offered in the near future.

The team work closely with owners and referring veterinary surgeons to keep them updated and informed throughout the period of hospitalisation.

The Critical Care service also provides palliative care to patients as appropriate and seeks to ensure that the best treatment option for a given pet and owner is provided at all times.

Watch our Emergency and Critical Care Service videos

"This is my 3rd emergency referral to you and have been professional, excellent communication and when you say you are ringing with information you always do. I wouldn't hesitate to put my beloved dogs in your care."  "We arrived as an emergency and were immediately put at ease. We were listened to. Everything was explained in terms we could understand." "We brought my dog in on a Sunday due to an emergency and from the moment we walked in they made us feel incredibly trustworthy, the vets and vet nurses that looked after her were kind enough to give us twice daily updates on how she was doing and were so patient when answering our endless questions when we were so worried for her. From the reception to physios and everyone who helped our girl get better we really couldn't thank you enough!"

DWR client.